Frequently Asked Questions

Ordering & Payment Questions

What types of payments do you accept?

We accept most major credit cards.

I am looking to buy artwork in bulk, do you offer any discounts?

Yes, we’re happy to discuss bulk order options! Please reach out to our customer service team with the details of your request so we can review the size and scope of your order. Additionally, we offer wholesale purchasing through Faire, which you can access via our Wholesale Options page on Stupell.com.

How can I place an order?

All orders for Stupell Home Decor must be placed directly on our website. We do not accept any payments by phone or mail.

Are your products exclusive to Stupell.com?

While we’re proud to offer our full collection on Stupell.com, our products are also available on most major online marketplaces and in select retail stores across the United States and Canada. However, please note that we are unable to manage orders or returns made through these third-party retailers via the Stupell.com website. For assistance with those purchases, we recommend reaching out directly to the platform or store where the order was placed.

Is it possible to modify or cancel my order once it has been placed?

Please reach out to Customer Service as soon as possible. We typically process incoming orders by the next Business day. We are unable to modify an order once a tracking number has been generated.

How can I find out about upcoming promotions or sales?

Please check out our social media pages for upcoming sales and promotions. We are looking to start notifying customers about upcoming promotions through our email newsletters in the near future.

General Questions

Do you hold items in inventory?

No, we do not hold items in inventory. All of our products are printed to order, allowing us to provide each customer with a fresh, high-quality print every time.

How is your artwork printed?

All of our products are printed on demand. We use commercial quality printers with high quality inks on various surfaces like canvas, paper and polyester.

What materials are used in your products?
  • Stretched Canvas: Polyester Canvas and Wood
  • Floater Frame Canvas: Polyester Canvas and Wood
  • Framed Giclee Prints: Wood and Textured Lithograph Paper (Sizes Under 20") or Polyester Canvas (Sizes over 20")
  • Wall Plaques: Lithograph Paper and Wood
  • Indoor Pillows: Plush Polyester Casing and Polyester Filling Insert
  • Outdoor Pillows: Quick-Dry Polyester Casing and Polyester Filing Insert
Do you offer custom sizing?

We currently do not offer custom sizes for our print on demand program.

Can you alter or modify an artwork listed on your site?

We cannot make custom alterations or adjustments to artwork available in our product line.

Are all of your products made in the United States?

All of our Wall Art Products are made in the United States. Our printed pillows are sourced from China and printed in the United States.

Wall Art Product Questions

What types of Wall Art do you offer?

Our product line currently consists of Stretched Canvas, Floating Frame Canvas, Framed Giclee Prints, and Wall Plaques.

How do I choose the right size and orientation for my print?

Be sure to measure the area where you plan to install wall art. Most of our products are sized by length and width. Please note that our Floating Frame Canvas adds approximately 1 inch to both dimensions.

Can products be printed in a size or format not available on the product listings?

We appreciate your interest, but we’re unable to accommodate custom sizes or formats. While we operate on a print-on-demand model, our products are not printed to order and are only available in the sizes and formats listed.

How do I hang my Canvas, Framed Giclée, Floating Frame Canvas, or Wall Plaque?

All of our wall art formats are designed for easy, hardware-free hanging. Canvas, Framed Giclée, and Floating Frame Canvas products can be hung by placing two screws or nails into the wall, spaced to match the top edge of the piece. Then, simply rest and balance the back of the product on the fasteners—no additional hardware is needed.

Wall plaques feature a pre-drilled keyhole at the top, allowing them to be hung using a single standard screw or nail for a secure and flush mount.

What is the difference between Stretched Canvas and Floating Frame Canvas?

Our stretched canvas consists solely of the printed canvas stretched over an interior wooden frame. The Floating Frame Canvas uses that same stretched canvas, mounts it permanently within an outer frame, and leaves a small gap between the canvas and its frame.

What is a Framed Giclée print?

Our framed Giclée prints are high-quality reproductions on textured paper or canvas. Each print is permanently mounted to an MDF board, which is secured inside a 1-inch box frame.

What is a Wall Plaque?

Our Wall Plaques are prints on lithograph paper that are permanently fixed onto MDF wood. We wrap the corners of the MDF Wood with white foil, so the MDF texture is only visible on the back of the product.

Can the frames be removed or replaced? Do they include glass?

Our frames for Framed Giclee and Framed Floating Canvas come permanently fixed to the artwork and are not designed to be removed or replaced. To ensure safe and lightweight shipping, our framed products do not include glass—the artwork is printed directly onto canvas or textured substrate and displayed without a pane.

Can I purchase just the frame without the artwork?

We appreciate your interest, but our frames are custom-fit and permanently attached to the artwork as part of the finished product. At this time, we do not offer frames for individual sale.

How do I care for and maintain my Wall Art?

To clean your artwork gently wipe it with a non-abrasive cloth. Please keep in mind that any wall art placed in direct sunlight is subject to fading.

Can my Wall Art be placed in my bathroom or outdoors?

Please keep in mind that our Wall Art is not weather proof and humidity can affect the print overtime. If artwork is placed in a bathroom we recommend wiping it dry with a non-abrasive cloth if moisture starts to build up.

Pillow Product Questions

What types of pillows do you offer?

Our product line currently offers two sizes of throw pillows, 18"x18" and 14"x20". Our pillow cases are available in both indoor and outdoor polyester options. Artwork is printed on one side of the polyester case leaving a white frame around the artwork.

Are the indoor and outdoor throw pillows made from the same material?

Both our indoor and outdoor pillows are made of 100% polyester. Indoor pillows feature a plush polyester material, while outdoor pillows are crafted from a sleeker, quick-dry polyester. Both styles include the same polyester filling insert.

What are the care instructions for polyester throw pillows?

To wash, remove the filling insert from the casing using the attached zipper. Machine wash the pillowcase separately on a delicate cycle with cold water and mild detergent. For best results, hang dry. The pillow insert is spot clean only.

Is the print on both sides of the pillow?

The print is only featured on one side of the pillow and is centered on the front. Due to our printing process, there is a white border around the image to ensure a clean, balanced presentation. The back of the pillow remains solid white.

Are all Wall Art designs available for Printed Pillows?

While many of some designs are available across both wall art and pillows, not all designs have a matching wall art or pillow counterpart. Due to licensing restrictions and differences in artwork dimensions, some designs are exclusive to specific formats. We’re always expanding our collections, so feel free to explore our catalog or reach out if you're looking for a specific pairing!

Shipping Related Questions

Why did my product arrive with plastic corners?

Our wall plaques and framed Giclée products include plastic corner protectors to prevent damage during shipping. These protective covers are stapled only to the back of the product to prevent slipping and can be easily removed.

How are products packaged for shipment?

Framed Giclée and wall plaque products are shipped with protective plastic corners, while canvas and framed canvas pieces are wrapped in bubble wrap to prevent damage.

What should I do if my order arrives damaged?

We understand receiving a damaged shipment is one of the most frustrating experiences with online shopping, and Stupelll Industries wants to make the process easy for you. Please contact our customer service team within one week of the shipment’s delivery date to file a damaged shipment. Please have a photograph of the shipping container and product readily available when you file your claim. Our customer service team will review your claim and follow up with additional steps.

How long does it take to receive an order from the date of purchase?

Shipments originate from Johnston, RI, and typically take 2–5 additional business days to arrive, depending on the destination address.

Do you offer international shipping? If so, what are the rates?

At this time, we are unable to offer international shipping due to current restrictions. We appreciate your interest and hope to expand our shipping options in the future.

Can I ship my order to a PO Box or freight forwarder address?

Unfortunately, we do not ship to PO Boxes or freight forwarding addresses. To ensure successful delivery, please provide a valid residential or commercial street address at checkout.

Product Warranties

Wall Art

Wall Art Coverage Details: This warranty covers all wall art products, including stretched canvas, floating frame canvas, framed giclée, and wooden wall plaques, for a period of 6 months from the date of purchase. Our wall art warranty covers defects in materials and workmanship. This includes warping of frames, fading of colors when not exposed to direct sunlight, and peeling or bubbling of prints under normal indoor environmental conditions.

Wall Art Exclusions: This warranty does not cover damage resulting from improper handling or hanging, direct exposure to harsh sunlight, high humidity, or other damaging environmental conditions. It also does not cover normal wear and tear or cosmetic issues that do not affect the structural integrity or functionality of the product.

Printed Pillows

Pillow Coverage Details: Our pillow warranty covers defects in materials and workmanship, for a period of 6 Months from the date of purchase. This includes issues with the fabric, zippers, stitching, and filler material such as unexpected clumping or loss of shape under normal usage conditions.

Pillow Exclusions: This warranty does not cover normal wear and tear, cosmetic issues that do not affect the functionality of the pillow, or damage resulting from misuse, such as improper cleaning, exposure to chemicals, and physical abuse. Stains, fading, and damage from outdoor elements are not covered under this warranty.

Filing Claims

To claim this warranty, customers must contact our customer service team with proof of purchase, a detailed description of the issue, and photographic evidence of the defect. We reserve the right to refund, repair or replace the defective product, at our discretion.

Artist Related Questions

I’d like to promote my artwork online—how can I share my Stupell products with my audience?

We’d love to support you in promoting your work! Please reach out to our licensing manager for more information. In some cases, we may be able to create a dedicated page featuring your products that you can share directly with your audience.

I’m an artist and don’t see some of my older products on the website—where did they go?

We’re gradually adding both new and existing products to our website, which means some designs may not appear right away. However, your products are still actively listed and available for purchase across our various online marketplaces. We appreciate your patience as we continue to build out and update our site!

I just licensed new artwork—when will it appear on Stupell.com?

All newly licensed products are placed in a queue for upload to Stupell.com. While there may be a delay before they appear on the site, they are typically listed on our various online marketplaces shortly after the product creation process is complete. We appreciate your excitement and thank you for your patience as we continue rolling out new designs!

How can I be featured in Stupell’s Artist Spotlight or Collection?

We love highlighting the talent behind our artwork! If you're interested in being part of our featured artist catalog or spotlight, please reach out to our licensing manager. All requests are reviewed on a case-by-case basis, and we're always excited to consider new opportunities to showcase our artists.

I found my artwork on your site but don’t recall licensing it—what should I do?

We take these inquiries very seriously. If you believe your artwork is being used without your permission, please contact us directly. We will thoroughly investigate the image and the source of its licensing, and follow up with you as soon as possible. Your rights as an artist are important to us, and we’re committed to resolving any concerns promptly.