Shipping & Returns

We are pleased to offer free standard shipping on all orders to the continental United States. Please note that we only ship within the United States, excluding Alaska, Hawaii, and U.S. territories.

All Stupell Industries' products are print-on-demand and typically take one business day to print after the order is received. Our goal is to process and ship your order as quickly as possible. Business days are Monday through Friday from 7:30 AM EST to 4:00 PM EST.

Stupell Industries’ offices are closed on the following holidays: Independence Day, Memorial Day, Victory Day, Labor Day, Columbus Day, Thanksgiving,  Black Friday, Christmas Day and New Years Day.

Once your order receives tracking information, it cannot be canceled. If you need to cancel an order before has shipped and received tracking, please contact our customer service team immediately. If you decide to refuse the shipment upon arrival, please contact our customer service team with the order and and tracking numbers to alert us of the returned shipment.

You will receive an email with tracking information once your order has shipped. This will allow you to track your package and see the estimated delivery date. All orders ship from Johnston, RI and should take up to 5 business days to arrive. If you encounter any problems with your tracking number, please contact Stupell Industries' customer service team.

We use FedEx as our primary shipping method at Stupell Industries. Unfortunately, we cannot ship to PO Box or Freight Forwarding Locations. We are unable to change any shipping destinations once the order has been placed. Please reach out to our customer service team if you encounter any issues with the delivery of your package.  

We understand receiving a damaged shipment is one of the most frustrating experiences with online shopping. Stupell Industries wants to make the process easy for you. Please contact our customer service team within one week of the shipment’s delivery date to report a damaged shipment. Please have a photograph of the shipping container and product readily available when you file your claim. Our customer service team will review your claim and follow up with additional steps.

You can return unused products up to 30 days from the tracking delivery date. Please reach out to our customer service team to file a return request. Stupell Industries is not responsible for any returns sent to the shipping facility without a return claim. All personalized and custom products are final sale only and cannot be returned. Once a return has been received, it will take 2-3 business days for it to be approved and refunded. Stupell Industries is not responsible for bank processing times for approved refunds. Stupell Industries does not cover the cost of return shipping.

Customized Print Disclaimer. We understand that imagery uploaded by customers may not be high enough quality to print. For low resolution images, we will try to use AI Upscale programs to improve the image quality before production. If you are unhappy with the quality of the final print, please reach out to our customer service team and we will investigate the situation further.

For any questions regarding your order, our shipping policy, or returns, please head to our Contact page.

Thank you for choosing Stupell Industries for your wall art and décor needs. We look forward to providing you with beautiful, quality art with exceptional customer service.